Privacy Policy

This Privacy Policy explains how Ki-Tech Technology Development Limited ("Ki-Tech", "we", "us", or "our") collects, uses, stores, and protects personal and workspace data when you use TRAXE. It applies to your access and use of the TRAXE platform and related services.

1. Information We Collect

• Account details (name, email, role, phone, organization/workspace details).
• Usage and operational data (logs, browser/device metadata, feature interactions).
• Project and business data you create, upload, or manage in the platform.
• Billing and transaction metadata required for subscription and payment processing.

2. How We Use Information

• To provide and operate the service, including account setup and workspace administration.
• To process subscriptions, invoices, receipts, and payment status workflows.
• To improve performance, reliability, and security of the platform.
• To send required service communications (onboarding, billing, security, and support notices).

3. Legal Basis and Customer Control

We process data for contractual service delivery, legal compliance, and legitimate business interests. Workspace administrators are responsible for user permissions and data governance within their workspace.

4. Data Sharing

We do not sell personal data. We may share data with trusted processors (for hosting, email, and payment operations) under confidentiality and security obligations, and where required by law.

5. Data Retention

Data is retained as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Workspace owners may request export or deletion subject to contractual and legal constraints.

6. Security

We apply reasonable technical and organizational safeguards including access controls, auditability, and secure transport/storage practices. No system can be guaranteed 100% secure.

7. International Transfers

Where data is processed across regions, we apply appropriate safeguards consistent with applicable privacy laws.

8. Your Rights

Depending on jurisdiction, users may have rights to access, correct, delete, or restrict processing of personal data. Requests can be submitted through workspace admins or via official support channels.

9. Updates to this Policy

We may update this policy from time to time. Material updates will be communicated through product notices or other reasonable channels.

10. Contact

Company: Ki-Tech Technology Development Limited

Website: www.ki-tech.co.tz

Email: karibu@ki-tech.co.tz